SBS Insurance Services are one of the largest Insurance service providers in the UK. They provide an effective gateway to Claim Resolution for household and commercial claims. Working with some of the largest Insurance companies they came to Creation Application with the challenge to build an Enterprise App solution that met the following requirements:
- The solution must fully integrate with SBS's existing technology and offer a multi platform Enterprise App solution.
- The solution must meet Financial Services Authority (FSA) compliance standards.
- The technology must be secure offering SSL encryption and PCI compliance for payments
- The solution can only be distributed to user through SBS.
Insurance Enterprise App solution
The solution itself offers both insurance policy holders & Insurance loss adjustors the ability to create & manage claims, via their mobile device. It essentially offers the Insurance industry the ability to create a insurance claim, new without a customer having to speak to an advisor or even filling a claim form.
Everything within the claims process is included within the solution. Feature include:
- Secure user login
- Ability to create or view and existing claim
- Ability to book/change an inspection or delivery date
- Allows the user to take/submit photos of damaged insurance items
- Fully integrated into the SBS product database allows the user to select a like for like insurance replacement or upgrade to a better model.
- Bar code scanning and product recognition
- Full integration into Barclay's smart Payment system to allow user to pay policy excesses
- Allows the user to measure precise room dimensions using just their mobile phone!
- In-app contact via SMS, email or Phone
The solution itself is offered via an Apple Enterprise license allowing SBS to control distribution of the app. (it is not available via Apple' App Store)
The solution is first of its kind in the Insurance sector allowing SBS to reduce it's cost to serve whilst at the same time offering an enhanced customer experience to its customers. Creation Application are delighted to bring this Insurance enterprise app solution to market and showcase our Enterprise App expertise.